Digital consultancy for heritage organisations

We help museums, heritage sites, cultural organisations and visitor attractions make confident decisions about their websites, digital platforms and audience experiences.
Consultancy

Not every project starts with a clear brief. You may know your current website is no longer working, but not yet know what needs to change. You may be preparing for funding, planning a larger digital project, reviewing accessibility, or trying to understand what your audiences need from you online.

Our consultancy work gives you the structure, insight and direction to move forward with confidence.

We help you identify what is working, what is holding you back and where your digital presence can better support your organisation’s goals.

Design museum audit

Clarity before commitment

Good digital decisions need more than opinions. They need evidence, context and a clear understanding of your audiences.

We can review your existing website, content, analytics, accessibility, user journeys, technical setup and wider digital activity. From there, we provide practical recommendations that help you prioritise the right improvements, whether that means a full redesign, a phased development plan or targeted changes to your current site.

Our role is to help you avoid unnecessary complexity and focus investment where it will have the greatest impact.

The Design Museum’s website has been greatly improved through the help and insight from Heritage Creative on creating clear user journeys for those with accessibility needs and reducing the site’s digital wastage.
Laura Casali
Senior Marketing Manager, The Design Museum
Collection

Support shaped around your needs

Every organisation is different, so our consultancy can be tailored to the questions you need answered.

We can support discovery workshops, website audits, accessibility reviews, content planning, digital strategy, stakeholder consultation, audience journey mapping, technical scoping and tender preparation.

You will come away with clear next steps, written recommendations and a stronger foundation for future design, development or funding decisions.

Some of our clients

Let’s work together

Planning a digital project and need clarity before you commit? We can help you review your options, shape the brief and make confident decisions.